The Best Way to Cancel Rogers or Bell TV (and Keep Your Internet)

Deciding to leave cable is easy. Actually managing to cancel Rogers or Bell TV without losing your internet discount, paying an unexpected fee, or getting stuck on hold is the hard part. This guide walks through it in order, so you cancel TV once and cleanly.

Step 1: Read your current bill and contract

Before you call, log in to your account online (MyRogers or MyBell) and look for three things:

1. Contract end date. If you signed a fixed-term agreement, cancelling early can mean a fee. Your agreement explains how it is calculated.
2. Bundle discount. Many bills show a “bundle savings” line. If you cancel the TV part, that discount may disappear and your internet price can rise.
3. Equipment. List every box, PVR, and remote you rent. You will need to return them.

Take a screenshot of the bill. It is your reference if the price you are quoted later does not match.

Step 2: Know your rights

The CRTC’s Television Service Provider Code sets rules that TV providers in Canada must follow. Among other things, providers must explain your options clearly and cannot require more than 30 days’ notice to cancel. If something goes wrong, the Commission for Complaints for Telecom-television Services (CCTS) handles complaints for free.

Knowing this helps you stay calm and firm on the phone.

Step 3: Set up your replacement first

Do not cancel until your new TV setup works. If you are switching to IPTV, set it up while cable is still active:

• Get your login and install a player app. The Firestick guide or smart TV guide takes about 10 minutes.
• Watch your usual channels for a few evenings to make sure your Wi-Fi is up to it.
• Check the channels your family watches most.

Once you are happy, move on.

Step 4: Call to cancel Rogers or Bell TV

Both companies let you start the process by phone or through online chat, and cancellation requests are usually routed to a retention (or “loyalty”) team. When you reach them:

• Say clearly: “I want to cancel my TV service and keep my internet.”
• Ask for the new internet-only price and the date it takes effect.
• Ask whether any early cancellation fee applies, and how much.
• Ask how to return the equipment and by what date.
• Ask for a confirmation number and an email summary.

Write everything down, including the agent’s name and the time of the call.

Step 5: Handle the retention offer

When you cancel Rogers or Bell TV, you will almost certainly be offered a discount to stay. Sometimes it is genuinely good. Compare it honestly:

• What will you pay per month, and for how long?
• What happens when the offer ends?
• Does it lock you into a new contract?

If the offer still costs several hundred dollars a year more than your alternative, politely decline and repeat that you want to cancel.

Step 6: Return the equipment

Unreturned boxes are the most common source of surprise charges after you cancel. Both Rogers and Bell accept returns through their stores or a shipping option. Ask which one applies to you. Keep the receipt or tracking number until your final bill shows a zero equipment balance.

Step 7: Check your next two bills

Your next bill may be prorated and look odd. The one after that should show only internet at the price you were promised. If it does not, contact them with your confirmation number. If that fails, the CCTS is the next step.

Common mistakes when you cancel Rogers or Bell TV

• Cancelling everything by accident. Be explicit that internet stays.
• Cancelling before the replacement works. Test first.
• Not asking about the bundle discount. The internet price change can be the biggest surprise.
• Forgetting the PVR recordings. Recordings on a rented PVR disappear when you return it.

What about Cogeco, Vidéotron, and others?

The same steps apply to any provider: check the contract, test your replacement, cancel TV only, confirm the new internet price, return the equipment, and check the bills. If you are with an independent ISP such as TekSavvy or Start.ca, there is often no TV bundle to break at all.

After you cancel

Most households that cancel Rogers or Bell TV save $1,000 or more a year. If you are still deciding, our IPTV vs cable comparison runs the numbers, and the iptvvpro pricing page shows exactly what you would pay instead.