Privacy Policy

Last updated: September 25, 2026

This policy explains what information iptvvpro collects when you visit iptvvpro.ca or contact us, how we use it, and the choices you have. We follow the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• WhatsApp conversations. When you message us, we receive your phone number, your WhatsApp display name, and whatever you choose to send, such as your device model or a screenshot.
• Order details. The plan you bought, the date, and the access details we issued to you.
• Website data. This website does not use advertising cookies or tracking scripts. Our hosting provider may keep standard server logs (IP address, browser type, pages requested) for security and performance.

We do not ask for, and do not want, your banking passwords or government ID numbers.

How we use it

• To process your order and send your access details
• To help you set up your devices and fix problems
• To reply to your questions
• To prevent fraud and misuse of the service

We do not sell your personal information or use it for third-party advertising.

Sharing

We share information only with the providers we need to run the service (for example, our website host and payment providers), or where the law requires it. WhatsApp is operated by Meta and handles your messages under its own privacy policy.

How long we keep it

We keep order and support information for as long as your plan is active and for a reasonable period afterwards, so we can answer questions about past orders. You can ask us to delete your information sooner.

Your rights

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Send your request on WhatsApp at +212 679-832403. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy. The date at the top shows when it last changed.